Privacy Policy

1. Introduction & Overview

Welcome to the official MICO LIVE Promotional & Lucky Draw Campaign ("Campaign", "we", "us", or "our"). We are dedicated to respecting and safeguarding your personal privacy while providing a transparent, fair, and exhilarating prize reward experience.

This Privacy Policy explains how our promotional systems collect, utilize, process, store, and protect your information when you access or interact with our promotional landing pages, participate in the lucky draw, register to claim rewards, or download the companion mobile application.

2. Information We Collect

We only collect the minimal essential information strictly required to verify eligibility, secure prize allocations, and ensure smooth delivery of awarded items:

• Contact & Identity Details: Full Name and Mobile Phone Number or Email Address provided during lucky draw claim submission, solely used for prize allocation authentication and SMS/Email verification.
• Prize Claim Record: Unique prize reservation reference codes, timestamp of spin, reward tier, and status of reward activation.
• Device & Network Information: Anonymized IP address, operating system, browser type, device identifier, and referral sources collected automatically for anti-fraud auditing and rate-limiting prevention (limiting 1 spin per person).
• Advertising & Analytical Signals: Anonymized conversion event timestamps used to verify delivery consistency across partnered attribution platforms (e.g. Meta Conversions API, TikTok Events API).

3. How We Use Your Information

We process collected data exclusively for legal, legitimate promotional purposes:

• Authenticating lucky draw eligibility and reserving awarded prizes in our centralized dispatch queue.
• Preventing automated bot abuse, fraudulent multi-accounting, and repetitive claiming.
• Delivering transaction status alerts, verification codes, and instructions on unlocking reserved prizes.
• Analyzing aggregate campaign performance and maintaining server stability and network defense.
• Fulfilling legal and regulatory obligations regarding promotional sweepstakes and transparent rewards.

4. Data Sharing & Third-Party Disclosure

We do NOT sell, rent, monetize, or trade your personal information to third-party data brokers or marketing agencies. Information may only be disclosed under the following controlled circumstances:

• Operational Service Providers: Encrypted transfer to trusted telecommunication partners and SMS gateways strictly to send prize claim codes.
• Attribution Partners: Server-side hashed event signals (e.g., Meta CAPI) for campaign tracking without sharing unencrypted identifiable identities.
• Legal & Safety Requirements: When mandated by court subpoenas, regulatory audits, or to prevent malicious attacks on our infrastructure.

5. Data Security & Storage

We implement enterprise-grade technical, physical, and managerial safeguards to protect your personal data:

• All data transmitted across our pages is shielded using 256-bit SSL / TLS encryption.
• Claim databases are hosted in ISO-certified, firewalled cloud datacenters with multi-layer access controls.
• Data retention period is limited to the active duration of the campaign plus statutory record-keeping periods, after which expired submission records are permanently purged.

6. Your Privacy Rights

Depending on your jurisdiction (including GDPR, CCPA, and regional data protection regulations), you have the right to:

• Request confirmation of whether your data has been collected and request access to your records.
• Request correction or rectification of incomplete or inaccurate registration details.
• Request total erasure or deletion of your claim submissions from our verification database.
• Opt out of any promotional communications at any point by contacting our support desk.

7. Cookies & Tracking Technologies

We use essential functional cookies and local storage tokens (such as remembering whether your device has already completed its complimentary lucky draw spin) to ensure system fairness. You can manage or disable cookies via your browser settings, though doing so may reset your participation state.

8. Contact Us Regarding Privacy

If you have any questions, requests for data deletion, or privacy-related concerns regarding this campaign, please reach out to our dedicated Compliance & Data Protection Officer: